ABSTRACT
Even before the COVID-19 pandemic, teaching was considered one of the most stressful occupations, one that could provoke burnout in workers. Continuing to provide educational services despite the pandemic and the new methodologies was a challenge for teachers that demonstrated their engagement in their work. This research, from the model of healthy and resilient organizations (HERO), aimed to assess the perception of healthy organizational practices (HOP) of teachers of an educational institution during the years 2020 and 2021 and the impact they have on their levels of engagement and burnout. Through the application of three instruments, 154 responses were obtained. The data were analyzed through correlations and mean comparisons. The main results show that in 2020, the correlations between HOP with engagement and burnout were positive and negative, respectively, as expected. In 2021, the perception of HOP decreased, as did teacher engagement, while burnout increased. In conclusion, the findings suggest that HOP can become a sustainable human resource management tool that promotes teachers' mental health, even in challenging times.
ABSTRACT
En los últimos años las instituciones de educación superior se encuentran operando en un entorno altamente competitivo, cambiante y complejo (Jiménez-Bucarey, Araya-Castillo y Rojas-Vallejos, 2020a). Esta situación se acrecentó con la pandemia del Covid-19 y que ha obligado a la educación superior a experimentar -a nivel mundial- un proceso de construcción y reconstrucción, pero sin dejar de tener presente que la educación se centra básicamente en el desarrollo progresivo del conocimiento y las habilidades de los alumnos, y también en crear un ambiente de seguridad e interacción saludable entre los alumnos, académicos y el resto de las personas que integran las instituciones (Araya-Castillo, et al., 2020).
ABSTRACT
BACKGROUND: Patients face difficulties identifying appropriate physicians owing to the sizeable quantity and uneven quality of information in physician rating websites. Therefore, an increasing dependence of consumers on online platforms as a source of information for decision-making has given rise to the need for further research into the quality of information in the form of online physician reviews (OPRs). METHODS: Drawing on the signaling theory, this study develops a theoretical model to examine how linguistic signals (affective signals and informative signals) in physician rating websites affect consumers' decision making. The hypotheses are tested using 5521 physicians' six-month data drawn from two leading health rating platforms in the U.S (i.e., Healthgrades.com and Vitals.com) during the COVID-19 pandemic. A sentic computing-based sentiment analysis framework is used to implicitly analyze patients' opinions regarding their treatment choice. RESULTS: The results indicate that negative sentiment, review readability, review depth, review spelling, and information helpfulness play a significant role in inducing patients' decision-making. The influence of negative sentiment, review depth on patients' treatment choice was indirectly mediated by information helpfulness. CONCLUSIONS: This paper is a first step toward the understanding of the linguistic characteristics of information relating to the patient experience, particularly the emerging field of online health behavior and signaling theory. It is also the first effort to our knowledge that employs sentic computing-based sentiment analysis in this context and provides implications for practice.
Subject(s)
COVID-19 , Pandemics , Humans , Internet , Linguistics , Patient Satisfaction , Referral and Consultation , SARS-CoV-2ABSTRACT
La promoción de nuevos emprendimientos es uno de los pilares básicos y eje estratégico para generar inclusión social, oportunidades laborales, innovación, desarrollo económico y social en las economías latinoamericanas;siendo para muchos jóvenes latinoamericanos la única opción de obtener un ingreso decente. Los niveles de desempleo juvenil en el año 2020, en gran parte de las economías de la región, superan el 20%, por lo que resulta urgente identificar alternativas de generación de empleo, que permitan mejorar la calidad de vida de la población en general y de los jóvenes en particular. El análisis se basa en la revisión documental de las fuentes técnico científico relacionadas con desempleo juvenil y el emprendimiento como alternativa al fenómeno;especialmente con datos de los reportes recientes (entre los años 2018 al 2021). El desempleo en la población joven es un problema generalizado que afecta a los países de la región latinoamericana, lo cual se asentó con la pandemia del COVID-19. El emprendimiento es una herramienta clave para atender directamente la problemática del desempleo y los creados por personas jóvenes están generando fuentes de empleo en los países latinoamericanos.Alternate abstract:The promotion of new ventures is one of the basic pillars and strategic axes to generate social inclusion, job opportunities, innovation, economic and social development in Latin American economies;being for many young Latin Americans the only option to obtain a decent income. The levels of youth unemployment in 2020, in a large part of the economies of the region, exceed 20%, so it is urgent to identify alternatives for generating employment, which allow improving the quality of life of the population in general and of young people. The analysis is based on the documentary review of technical scientific sources related to youth unemployment and entrepreneurship as an alternative to the phenomenon;especially with data from recent reports (between the years 2018 to 2021). Unemployment in the young population is a generalized problem that affects the countries of the Latin American region, which settled with the COVID-19 pandemic. Entrepreneurship is a key tool to directly address the problem of unemployment and those created by young people are generating sources of employment in Latin American countries.
ABSTRACT
Despite the importance of social networking services (SNSs), their engagement and their role as a critical marketing technology tool in explaining travellers’ approach behaviours are not well known. The present study investigated the influence of SNS engagement on traveller loyalty generation for a chain hotel brand and the health of this business by considering the roles of brand attitude, awareness, trust, and attachment and the impact of age. Fostering customers’ SNS engagement in the hospitality industry will be a vital constituent of hotels’ sustainable business. A quantitative process was used to meet the research objectives. The proposed research framework encompassing these variables was successfully developed. The framework’s efficiency in predicting brand loyalty was also demonstrated. Our results showed that SNS engagement considerably enhances loyalty and other study constructs. Attachment had a salient role in boosting loyalty. In addition, age had a moderating influence. The study constructs maximized the influence of SNS engagement on loyalty as mediators. Overall, our results considerably increase our understanding regarding the role of SNS engagement in the formation of traveller loyalty to chain hotel brands and the sustainability of such businesses.
ABSTRACT
The present research presented a conceptual framework by uncovering the apparent role of ambient condition quality (in-flight air, noise level, and temperature), image congruity, love, respect, and perceived ticket price in increasing customer approach behaviors in the full service carrier (FSC) industry. A quantitative method was used. The evaluation of the measurement model verified the quality of construct measures. Findings from statistical analyses demonstrated the significant associations among research variables, and identified the mediating nature of FSC love and FSC respect. In addition, the important moderating effect of perceived FSC ticket price was found. A prominent role of ambient condition quality in eliciting approach behaviors was also explored. Overall, our theoretical framework contained a prediction power for approach behaviors. The research findings thus assist FSC researchers and practitioners to better understand the process of generating the customer decision-making process and behaviors that are positive for full service carriers. This research hence successfully fulfilled its objective to discover the influences of the customer approach behaviors in the full service carrier (FSC) industry.